How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
Free Shipping on all orders over $75 shipped within Australia.
Regular shipments are despatched within 48 hours of payment being processed. Express shipments are given priority service and are despatched within 24 hours of payment being processed.
First add the items to your cart you wish to find shipping costs for, then locate the Shopping Cart in the left column of the online store. In this box you will see a link to "SHIPPING CALCULATOR". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.
For international orders, customers are responsible for any applicable customs fees and charges and import duties
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How do I know my order has been received?
Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact us
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An item is missing from my shipment.
Please contact us
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How do I create an account?
In the left column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the Shopping Cart in the left column of this site. Within this shopping basket there is a link called "SHIPPING CALCULATOR". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you. If your country does not appear in this list, please contact us
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What are my payment choices?
We accept Visa, Mastercard, American Express and PayPal. For further information contact us
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Pricing Policy
We will make every endeavour to ensure our pricing is consistent throughout our stores and on line store. Occasionally price variations may vary due to special promotions or mark downs only available in store or on line. They will not alter from the time of your purchase to the time you are charged.
Returns Policy
• If you have changed your mind or you have selected the incorrect size:
We’ll gladly exchange the item within 30 days of purchase, as long as it has not been worn, washed and with all labels and tags still attached. Postage will be charged at the applicable freight rate for items being redelivered to customers for an exchange.
We do not offer refunds for change of mind or incorrect size selected.
• The wrong item/s are delivered to you:
We’ll gladly return or exchange the item, as long as it has not been worn, washed and with all labels and tags still attached. Postage paid to return the item to circa75 online will be credited to your credit card when the package arrives at circa75 online.
• The merchandise is faulty:
We’ll gladly return or exchange the item at the expense of circa75 online. The postage amount will be credited to your credit card when the package arrives at circa75 online.
In the case of returned merchandise the price paid for the item will be refunded in full excluding original freight charges. Returned items that have been worn, damaged, or altered from the original condition will be returned to the customer and no refund or exchange will be given. This will be determined by the team at circa75 online. Please note we can only credit the original card used. Although we will process your credit card the day your parcel arrives, please allow three weeks from this day for your account to be credited. Allow 1 – 2 billing cycles for the credit to appear on your statement. You will be notified by e-mail when we receive your returned merchandise and have credited your account.
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Privacy Policy
Our customer’s privacy is of the utmost importance. circa75 online collects information voluntarily provided from our customers, in an effort to improve your shopping experience. We assure you that your personal information is held in a secure site, that is not accessible to anyone else other than circa75 online. Rest assured we do not rent, sell or distribute any information relating to our customers.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact us
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us
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When will my credit card be charged?
Your credit card is charged within 24 hours of purchase, if your card can not be charged, the goods you ordered will not be sent, and we will contact you to arrange another payment method.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can email us
You can call us: +61 2 9380 2592
You can visit us: circa75
Shop 5, 274-290 Victoria Street
Darlinghurst NSW 2010
Australia
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